Analyst, Settlements, Securities Operations

•    The role manages day-to-day securities settlement in Vietnam, ensuring client instructions and trades are processed accurately, within market deadlines and in line with local rules, Group policies and established controls. It delivers reliable client service and helps protect the Bank and its clients from settlement, funding, operational and regulatory risks.
•    Responsibilities cover trade affirmation and pre-matching, cash and securities availability checks, settlement monitoring, exception resolution, reconciliation, reporting and timely escalation. The role works with clients, brokers, the Vietnam Securities Depository and Clearing Corporation (VSDC), stock exchanges, settlement banks, internal teams and offshore operations hubs to resolve issues before applicable market cut-offs.
•    As an individual contributor, the role supports regulatory and market changes, system enhancements, testing, business continuity and process improvement. The role holder keeps operating procedures up to date and applies the Group’s Values and Code of Conduct in their daily work.

•    Act as an individual contributor, taking ownership of assigned settlement activities and controls.
•    Deliver accurate, timely service and contribute to practical improvements.
•    Share operational knowledge and support colleagues with testing and process changes.
•    Apply the Bank’s Values, Code of Conduct and risk management requirements.

Settlement Processing and Transaction Control
•    Process daily securities settlements, including affirmation, pre-matching, instruction validation and cash and securities checks, within market cut-offs.
•    Verify client securities deliveries, receipts and payments against instructions in SeCCuRE, EBBS and required manual records.
•    Monitor pending, unmatched, rejected and failed trades; resolve issues promptly and escalate funding or securities shortfalls, buy-in exposure and material risks.
•    Keep complete checklists, records and evidence for controls, investigations, reporting and audits.

Trade Reconciliation and Discrepancy Management
•    Reconcile trade and settlement data across client instructions, internal records, broker confirmations and market infrastructure outputs.
•    Investigate discrepancies and enquiries, coordinate corrections and document exception closure.
•    Highlight recurring reconciliation breaks and system issues, and recommend control improvements to management.

Counterparty and Stakeholder Coordination
•    Answer client and internal queries promptly, providing settlement updates and failed-trade reports within agreed service standards.
•    Coordinate with clients, brokers, VSDC, HOSE, HNX, settlement and counterparty banks, CMO, Financial Markets, Client Services, Product and Technology to prevent or resolve settlement issues.
•    Maintain working relationships with relevant market institutions and regulators, including VSDC, the State Securities Commission, the State Bank of Vietnam and the Ministry of Finance, as required.

Risk, Governance and Regulatory Compliance
•    Follow Group Securities Services policies, local market requirements, operating procedures and settlement controls.
•    Identify the operational impact of market or regulatory changes and escalate actual or potential control failures through appropriate channels.
•    Submit accurate management and regulatory reports on time and provide evidence for assurance, audit and control reviews.
•    Meet financial crime, conduct and mandatory training requirements; work with relevant teams to identify, escalate and resolve risk and compliance issues.

Operational Continuity and Service Quality
•    Maintain service quality through careful checking, clear prioritisation and timely escalation under tight deadlines.
•    Provide backup coverage under the desk contingency plan and participate in business continuity and disaster recovery tests.
•    Balance accuracy, deadlines, client needs and risk when handling competing priorities or system and market disruptions.

Change, Testing and Continuous Improvement
•    Support market initiatives, regulatory changes, new products and system enhancements by assessing operational impacts and controls.
•    Carry out user acceptance and end-to-end testing, record results, report defects and support readiness before implementation.
•    Keep desk procedures, client standing instructions and settlement documentation accurate and current.
•    Suggest practical changes that improve efficiency, controls and client service.

The job holder
•    is motivated by delivering accurate, timely securities settlements and by the tangible contribution this makes to client confidence and reliable market operations
•    Finds fulfilment in a structured, deadline-driven environment where precision matters
•    Enjoys the analytical challenge of investigating exceptions and resolving discrepancies
•    Draws satisfaction from finding practical solutions that help prevent losses and protect the interests of clients and the Bank
•    Is energised by collaborative working relationships with clients, brokers, market institutions and colleagues. Values the shared achievement of resolving settlement challenges and delivering a service that clients can rely on
•    Is driven by opportunities to take ownership, deepen professional knowledge and make meaningful improvements to controls and processes
•    Finds sustained motivation in learning from experience and adapting to changes in Vietnam’s securities market and regulatory environment.

Other Skills    
    •    Post Trade Processing
    •    Transaction Management
    •    Operational Risk Management
    •    Securities Services Product Knowledge
    •    Process Management
    •    Stakeholder Engagement

•    A university degree in banking, securities services, finance, economics or a related discipline, or comparable relevant experience.
•    Basic knowledge of capital markets, securities custody, post-trade processing, settlement or banking operations. Knowledge of the Vietnam securities market is preferred.
•    An understanding of the trade lifecycle, including affirmation, pre-matching, settlement cut-offs, cash and securities availability, reconciliation and failed-trade management.
•    Familiarity with Vietnam’s market infrastructure and stakeholders, including VSDC, HOSE, HNX, settlement banks and brokers, is an advantage.
•    Strong attention to detail and sound analytical judgement, with the ability to work independently and with others under time pressure.
•    Clear, client-focused communication and interpersonal skills, including the ability to investigate operational queries and respond promptly.
•    Experience with operational controls, procedure management, system testing, business continuity or process improvement is preferred.
•    Business proficiency in both English and Vietnamese is required.
•    Relevant securities-market certificates issued or recognised by the State Securities Commission are preferred, where applicable.