Senior System Analyst (GenAI Experience Preferred) - Hà Nội - TA174

MAJOR ACTIVITIES 1. Research and Trend Analysis: - Stay updated on the latest developments in Generative AI and relevant IT technologies. - Identify and evaluate opportunities to apply Generative AI to enhance banking operations, improve customer experience, and optimize processes. 2. Business Requirements Analysis: - Collaborate with stakeholders across business units and IT to gather, clarify, and validate requirements. - Analyze existing business processes, identify inefficiencies, and propose AI-driven optimization solutions. - Provide consultation to ensure business requirements are aligned with strategic objectives. 3.Solution Proposal and Use Case Design: - Recommend AI-related technology solutions and enhancements to meet business needs. - Define and prioritize Generative AI use cases in collaboration with cross-functional teams. - Ensure proposed solutions align with the bank’s digital transformation strategy. 4.  Documentation and Communication: - Develop and maintain Business Requirement Documents (BRD), process flows, and user stories. - Present solution designs, implementation progress, and test results to both technical and non-technical stakeholders. - Maintain updated documentation of business rules, dashboards, and operational guidelines 5. Implementation Support: - Translate approved business requirements into detailed functional and technical specifications. - Support solution design, configuration, and integration into the AI platform. - Coordinate with development, operations, and product teams for smooth deployment in test, pilot, and production environments. - Provide Level 3 functional support for complex AI-related incidents 6. Testing and Evaluation: - Develop and review test plans for Generative AI features and related business functions. - Evaluate AI model performance for accuracy, compliance, and operational readiness. - Recommend and implement adjustments to improve solution quality and model responses 7. Technical Documentation and Standards - Maintain detailed functional specifications, system design documents, and integration guides. - Ensure all system documentation adheres to the bank’s architecture, security, and compliance standards. REQUIREMENTS Educational Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, Data Science, or related field. - Equivalent professional experience in system analysis and AI-related projects may be considered. Relevant Experience - Minimum 3-5 years of experience in IT business analysis or system analysis, preferably in the banking or financial services industry. - At least 1 years of experience working with AI or Generative AI projects, including defining use cases and collaborating with technical teams. - Demonstrated experience in translating complex business requirements into functional and technical specifications. - Proven track record in delivering projects involving process optimization, technology adoption, and cross-functional collaboration. Relevant Knowledge/ Expertise - Strong understanding of banking operations, products, and end-to-end business processes (preferred). - In-depth knowledge of business process analysis, requirement gathering techniques, and system design principles. - Familiarity with Generative AI concepts, prompt engineering, and AI model evaluation metrics. - Understanding of system development life cycle (SDLC) and business application life cycle. - Awareness of IT architecture, security, compliance, and scalability considerations for AI-enabled systems. - Knowledge of tools for process modeling, documentation, and requirement management. Skills - Excellent analytical and problem-solving skills with the ability to identify root causes and recommend effective solutions. - Strong communication skills, both verbal and written, to interact with technical and non-technical stakeholders. - Good facilitation skills for workshops and requirement gathering sessions. - Ability to design clear and precise Business Requirement Documents (BRD), process flows, and functional specifications. - Effective time management, prioritization, and organizational skills to handle multiple tasks/projects. - Collaboration skills for working with cross-functional teams, including development, operations, and business units. - Adaptability to new technologies and changing business needs. Others - Proactive, detail-oriented, and quality-focused mindset. - “Can-do” attitude with resilience in problem-solving and decision-making under pressure. - Ability to work independently while maintaining team alignment. - English proficiency in reading and writing (mandatory), speaking and listening (preferred). - Commitment to self-development to stay up-to-date with emerging technologies and AI trends. PERKS & BENEFITS - Attractive compensation package with competitive, performance-based salary and bonuses, totaling 14–18 months of income per year. - Holiday and Tetr bonuses in accordance with the Bank’s prevailing policies. - Preferential loan programs offered based on the Bank’s policy at each period. - Enhanced annual leave entitlements aligned with job grade and position level. - Full statutory insurance coverage, plus VPBank Care insurance tailored to employee grade and length of service. - Opportunity to work at a pioneering Bank applying AI & ML to enhance business value across a diverse ecosystem including Banking, Finance, Securities, Insurance, and more. - Career development in a leading data-driven environment, participating in large-scale big data projects and initiatives that continuously deliver added value to customers. - Access to training programs aligned with the competency framework for each position.