Officer, Transaction and Customer Support (40001602)

## Job Purpose 'The job holder responsible for: - Provide services and ensure service quality for customers and ensuring the completeness and accuracy of information in accordance with Clients's regulations. - Perform tasks assigned such as: aid in informing customers about suitable solutions, enhance customer engagement, in order to bring The best experience to customers. - Ensure compliance and minimizes risks at the request of client ## Key Accountabilities (1) 1. TRANSACTION SUPPORT:   - Aid in providing services to retail customers in the fastest and best way - Always update Client's regulations, procedures and guidelines about customer service - Aid in dealing with customer requests within authority. - Ensure the accuracy of transactions - Receive customers' opinions on products, processes, services, policies... to have recommendations for policy departments 2. CUSTOMER SUPPORT: AID IN INFORMING CUSTOMERS ABOUT SUITABLE SOLUTION ENHANCING CUSTOMER ENGAGEMENT - Perform tasks at the request of client: Receive information and assist in clarifying information that customers need to learn about products and services - Perform tasks at the request of customers: Aid in informing about related products and services within the scope of work ## Key Accountabilities (2) 3. ENSURE PRODUCTS & SERVICE QUALITY - Perform tasks at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards. - Fully comply with service quality standards for the position of Teller and other regulations of the Client from time to time - Update information on products, processes/regulations, Marketing programs,  campaigns and instructions of Client in order to provide the best services to customers. - Receive and handle customer requests and complaints in accordance with Client's regulations. - Make recommendations to relevant departments to contribute to improving product, process and policy ## Key Accountabilities (3) 4. SYSTEM: OPERATION COMPLIANCE và RISK MANAGEMENT - Perform work in accordance with the Client's policies, procedures, regulations and instructions. - Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law. - Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank - Ensure compliance with Techcombank's policies and procedures. 5.  Perform other tasks as assigned by line manager ## Key Relationships - Direct Manager N/A ## Key Relationships - Direct Reports N/A ## Key Relationships - Internal Stakeholders Teams inside and outside RBG ## Key Relationships - External Stakeholders Customers ## Success Profile - Qualification and Experiences Domain Expertise - At least 03 years of experience in the banking sector. - Proficient in using office software: word, excel, powerpoint. Qualifications - Graduated from a regular university, preferably in economics - finance - banking. - English ability: Not Apply