HO - IT Vendor Management Specialist

IT Vendor Management Specialist is responsible for managing relationships with IT vendors, ensuring the delivery of high-quality technology products and services, optimizing vendor performance, controlling costs, and mitigating supplier-related risks. The role acts as a liaison between internal stakeholders and external technology providers to ensure IT services align with business objectives and contractual commitments. Key Responsibilities 1. Vendor Relationship Management - Build and maintain strong relationships with strategic IT vendors and service providers. - Act as the primary point of contact for vendor communications and escalations. - Facilitate regular business reviews with vendors to evaluate performance and service delivery. - Foster collaborative partnerships to support business and technology initiatives. 2. Vendor Selection and Onboarding - Support the evaluation, selection, and onboarding of IT vendors and suppliers. - Conduct due diligence and vendor assessments, including technical, financial, and security evaluations. - Coordinate vendor setup processes and ensure compliance with internal policies. 3. Contract and SLA Management - Review, negotiate, and manage IT vendor contracts, statements of work (SOWs), and service agreements. - Monitor contract compliance, renewal timelines, and pricing structures. - Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are clearly defined and achieved. - Coordinate with Legal and Procurement teams on contract-related matters. 4. Vendor Performance Management - Develop and maintain vendor scorecards and performance dashboards. - Monitor service quality, issue resolution, availability, and customer satisfaction metrics. - Identify performance gaps and implement corrective action plans with vendors. - Track vendor compliance with contractual obligations and service commitments. 5. Risk and Compliance Management - Assess vendor-related operational, cybersecurity, regulatory, and financial risks. - Support third-party risk management and vendor audit activities. - Ensure vendors comply with security standards, data privacy regulations, and company policies. - Maintain vendor risk and compliance documentation. 6. Stakeholder Collaboration - Partner with IT Infrastructure, Cybersecurity, Applications, Procurement, Finance, and Business teams. - Gather business requirements and ensure vendor services meet operational needs. - Provide recommendations on vendor strategy and sourcing decisions. - Support IT projects involving external vendors and managed service providers. Required Qualifications - Bachelor‘s degree in Information Technology, Computer Science, Business Administration, Supply Chain, or a related field. - At least 3 years of experience in IT Vendor Management, Procurement, Technology Sourcing, IT Operations, or Supplier Management. - Experience managing IT service providers, software vendors, cloud providers, and outsourcing partners. - Understanding of IT infrastructure, cloud technologies, software licensing, and managed services. - Experience with contract negotiation and SLA management. - Strong analytical and reporting skills. - Advanced proficiency in Microsoft Excel, PowerPoint, and vendor management tools. Nộp đơn ứng tuyển công việc này Họ & tên bạn * Địa chỉ email * Số điện thoại * Ngày tháng năm sinh * Trình độ học vấn (Education)  * -- Trình độ học vấn (Education) --Chưa tốt nghiệp (No degree)Phổ thông (High school)Trung cấpCao đẳng (College)Đại học (University/Academy)Thạc sỹ (Master)Tiến sỹ (PhD)Sau đại học (Postgraduate)Khác (Others) Bạn biết đến cơ hội ứng tuyển này qua kênh nào?  * -- Bạn biết đến cơ hội ứng tuyển này qua kênh nào? --Website tuyển dụng ACBFacebook ACBLinkedIn ACBWebsite việc làmQuảng cáo onlineNgười giới thiệuKhác + Thông tin thêm CV của bạn * Click để chọn & tải lên CV của bạn Nộp đơn ứng tuyển Bỏ qua --> { "@context": "http://schema.org", "@type": "JobPosting", "jobLocation" : { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "No address locality", "addressRegion": "No address region", "streetAddress": "No street address", "postalCode": "0" } }, "datePosted":"2026-07-06", "description":"IT Vendor Management Specialist is responsible for managing relationships with IT vendors, ensuring the delivery of high-quality technology products and services, optimizing vendor performance, controlling costs, and mitigating supplier-related risks. The role acts as a liaison between internal stakeholders and external technology providers to ensure IT services align with business objectives and contractual commitments. Key Responsibilities 1. Vendor Relationship Management - Build and maintain strong relationships with strategic IT vendors and service providers. - Act as the primary point of contact for vendor communications and escalations. - Facilitate regular business reviews with vendors to evaluate performance and service delivery. - Foster collaborative partnerships to support business and technology initiatives. 2. Vendor Selection and Onboarding - Support the evaluation, selection, and onboarding of IT vendors and suppliers. - Conduct due diligence and vendor assessments, including technical, financial, and security evaluations. - Coordinate vendor setup processes and ensure compliance with internal policies. 3. Contract and SLA Management - Review, negotiate, and manage IT vendor contracts, statements of work (SOWs), and service agreements. - Monitor contract compliance, renewal timelines, and pricing structures. - Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are clearly defined and achieved. - Coordinate with Legal and Procurement teams on contract-related matters. 4. Vendor Performance Management - Develop and maintain vendor scorecards and performance dashboards. - Monitor service quality, issue resolution, availability, and customer satisfaction metrics. - Identify performance gaps and implement corrective action plans with vendors. - Track vendor compliance with contractual obligations and service commitments. 5. Risk and Compliance Management - Assess vendor-related operational, cybersecurity, regulatory, and financial risks. - Support third-party risk management and vendor audit activities. - Ensure vendors comply with security standards, data privacy regulations, and company policies. - Maintain vendor risk and compliance documentation. 6. Stakeholder Collaboration - Partner with IT Infrastructure, Cybersecurity, Applications, Procurement, Finance, and Business teams. - Gather business requirements and ensure vendor services meet operational needs. - Provide recommendations on vendor strategy and sourcing decisions. - Support IT projects involving external vendors and managed service providers. Required Qualifications - Bachelor‘s degree in Information Technology, Computer Science, Business Administration, Supply Chain, or a related field. - At least 3 years of experience in IT Vendor Management, Procurement, Technology Sourcing, IT Operations, or Supplier Management. - Experience managing IT service providers, software vendors, cloud providers, and outsourcing partners. - Understanding of IT infrastructure, cloud technologies, software licensing, and managed services. - Experience with contract negotiation and SLA management. - Strong analytical and reporting skills. - Advanced proficiency in Microsoft Excel, PowerPoint, and vendor management tools. 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