FI Relationship Manager (40000390)

## Job Purpose This role is responsible for: - Working closely with the FI Relationship Management Director  to develop appropriate business strategies that meet the needs of Financial Institution clients. - Building strong relationships and enhancing Techcombank’s position with Financial Institution clients (both Banks and Non-Banks) by providing tailored and effective financial solutions. - Collaborating with business units and the CIBG Division to design and improve internal processes, as well as develop new product structures. - Driving team performance to ensure business objectives are achieved. ## Key Accountabilities (1) - Manage,  leverage, and develop relationships with customers within the assigned FI portfolio (banks and non-bank FIs). - Implement financial solutions to ensure portfolio growth, including risk management, to achieve optimal business efficiency. - Understand customer comprehensively and completely indetify business plans with customer. - Design and consult on account planning and optimal solutions for clients. - Responsible for developing customer ACP in alignment with the strategic plans of relevant customer segments. ## Key Accountabilities (2) - Provide customer care to ensure the best possible experience in service quality and sales. - Maintain and strengthen relationships with all customers in the assigned portfolio at both management and operational levels. - Provide input on product development, process improvement, and service quality enhancement for customers. - Act as the primary liaison for delivering integrated products and solutions aimed at increasing transaction volumes within relevant customer segments. - Collaborate with internal functions to identify and assess customer risk. - Manage financial performance and profitability for the assigned portfolio. - Maintain regular engagement to strengthen relationships and ensure long-term customer retention. - Ensure effective monitoring and control of debt quality across the entire assigned customer portfolio. - Update the ACP in cases where customers have changes in business plans that may impact annual exploitation plans.        ## Key Accountabilities (3) Self-Development - Participate in Capability Development training programs; develop a personal growth roadmap. Corporate Culture: - Understand and consistently apply organizational cultural values and behavioral standards in accordance with the bank’s regulations. Perform other tasks as assigned by LM ## Key Relationships - Direct Manager Head/Director of FI Relationship Management ## Key Relationships - Direct Reports N/A ## Key Relationships - Internal Stakeholders Functions within the CIBG division and related divisions at TCB (Operations, Information Technology, Risk Management, Compliance, and Legal) ## Key Relationships - External Stakeholders Government agencies (State Bank of Vietnam, Ministry of Finance, Ministry of Justice, etc.); Partners and contractors; Industry enterprises; Customers (Board of Directors and Executive Board); Associations. ## Success Profile - Qualification and Experiences - Bachelor’s degree or above in Finance, Banking, Economics, or equivalent. - Minimum 8 years of experience in financial services, banking, with expertise in FI/NBFI relationship management. - Specialized knowledge of payment products, trade finance and financial markets. - English proficiency as per banking standards.