Expert, Operational Risk Compliance and Assurance (40001196)

## Job Purpose 1. Build a system to check and monitor activities at the Departments to ensure compliance with the business processes and regulations of the Company. 2. Building and monitoring the risk management and warning system to ensure compliance with the Company's orientation in each period and in accordance with the risk management model operating at the First Line of Defense 3. Ensure Customer Requests are handled thoroughly, promptly and in accordance with regulations, ensuring the legitimate interests of the Customer and the rights, reputation and image of the Company/Techcombank. ## Key Accountabilities (1) 1. Regulations on compliance: - Strictly comply with the Company's regulations; laws - Perform work in accordance with policies, regulations, processes, internal guidelines and commitment on targets and quality. - Perform work as assigned by the Management and Board of Directors of the Company 2. Carry out compliance control tasks as follows: - Develop regulations, guidelines, standards for inspection and compliance control at Techcombank AMC, periodically review and propose amendments and supplements to appropriate regulations from time to time. - Develop a plan, orient the implementation of compliance control according to the approved plan (including but not limited to inspecting and reviewing debt settlement operations and debt settlement support services). ) to detect violations and propose solutions to handle and prevent violations. - Identify, offer solutions, coordinate with other relevant units at the Company/Techcombank in implementing and evaluating the effectiveness of Techcombank AMC/wide compliance improvement programs. system. - Support relevant departments in developing and reviewing internal regulations to ensure compliance with legal regulations. 3. Perform the following operational risk management tasks: - Develop internal documents on operational risk management at the Company to measure, identify, control and prevent operational risks in accordance with Techcombank's Risk Management Policy. - Review policies, regulations, processes, internal documents (issued by the Company or issued by Techcombank that the Company is affected by) to identify and control weaknesses/risks and take corrective action. - Develop and implement internal communication and training programs in accordance with Techcombank's operational risk management framework and in accordance with the Company's characteristics. 4. Carry out the tasks of solving Customer Requests as follows: - Coordinate with debt settlement units to build a data warehouse to look up information and data to serve the settlement of customer requests. - Develop/modify/add documents related to customer request handling operations. ## Key Accountabilities (2) 5. Identify high-risk areas, advise the Division Director on measures to correct and promptly overcome the shortcomings, violations and risks discovered through the audits. 6. Identify high-risk areas, advise the Director of the Department on measures to correct and promptly overcome the shortcomings, violations and risks discovered through the inspection and examination; monitor and supervise the implementation of recommendations of competent state agencies. 7. Contribute ideas to draft processes/regulations, regulations, and professional guidelines of the Company. 8. Establish and maintain relationships between the Company and/or with relevant authorities effectively. 9. Participating in building the Company's/Techcombank's organizational culture 10. Other responsibilities: - Perform other duties as assigned/directed by the Department Manager. - Report to the Division Director on the results/progress of the assigned/assigned tasks periodically or at the request of competent authorities. ## Key Accountabilities (3) ## Key Relationships - Direct Manager Director, Operational Risk Compliance and Assurance ## Key Relationships - Direct Reports None ## Key Relationships - Internal Stakeholders Units and departments at the Company/Branch of the Company. ## Key Relationships - External Stakeholders Techcombank's professional departments; Competent State agency.  ## Success Profile - Qualification and Experiences Qualification/Professional: University majoring in Law or Banking and Finance Experience: - Expertise: At least 10 years of experience in the field of finance/Economics/Law. Competencies have been recognized or recognized in writing by prestigious national/international professional organizations (diplomas, certificates of merit, medals, certificates and other diplomas and certificates). - Management: Capable of managing a group of at least 05 officers. Experienced in organizing work, leading a team to work according to the plan, having the ability to control goals. English, According to Company's regulations from time to time