Expert, HR Business Partner (40000426)

## Job Purpose As Expert, HR Business Partner, Ensure that all HR policies, processes, and programs are implemented accurately within the assigned unit; provide direct support to line managers on daily HR matters; and maintain precise data and reporting to enable smooth operations and informed decision making.  ## Key Accountabilities (1) 1. Operational Excellence & Process Improvement - Execute all HR processes according to the cycle: performance evaluation, probation confirmation, workforce movement review, record updates, etc. - Guideline managers to correctly apply HR processes (hiring request, onboarding, probation, performance cycle, disciplinary actions, exit, etc.). - Ensure all HR records, documents, and data are updated accurately, on time, and in compliance with standards. - Responsible for recruitment or partnering in recruitment to ensure sufficient resources to execute business plans and meet unit workforce needs for the fiscal year. - Ensure stable, compliant, and timely HR operations within the unit. - Support line managers in resolving daily HR issues promptly, reducing operational risks. 2. Recruitment Execution - Manage the full recruitment life-cycle, from initial candidate assessments to interviews and offer management - Source top talents using a variety of creative techniques and create pipeline for passive candidates via different platforms - Manage the recruiting pipeline, including determining resource status and needs, coordinating recruiting events and sourcing activities, assessing, and managing referral processes - Create, build, and maintain networks of potential passive candidates to fill future anticipated and planned roles §Demonstrate judgment and accuracy in assessing potential candidates against requirements - Support candidate management throughout the recruitment process and coordinate with the Onboarding team in accepting new employees to ensure the best experience for new hires ## Key Accountabilities (2) 2. HR Program Support - Assist in implementing programs such as performance management, engagement surveys, calibration, and talent reviews as guided by Senior Expert/People Partner Lead. - Monitor progress, remind managers/employees, compile reports, and resolve simple issues within the unit. - Participate in coordinating cultural, internal, and basic HR communication activities within the unit. 3. Reporting & Data Accuracy - Collect, input, and reconcile HR data periodically. - Prepare monthly/quarterly reports using standard templates: staffing, workforce changes, attrition, performance cycles, etc. - Proactively flag data errors or anomalies related to HR operations. - Generate accurate data for Senior Expert/Lead to use in analysis and decision making. ## Key Accountabilities (3) 4. Labor Relations & Policy Guidance - Serve as the first point of contact for employees regarding inquiries on benefits, policies, and processes. - Handle initial employee relations cases of low to medium complexity (policy violations, minor disputes, etc.). - Provide basic policy advice to managers; escalate complex cases to Senior Expert/Lead. - Enhance employee experience through consistent, clear, and compliant support. 5. Cross Functional Collaboration - Work closely with TA, HR Services, C&B, and Learning teams to address unit requests. - Support onboarding, role transitions, and internal training activities as per unit plans. - Assist People Partner Lead in small projects or process improvement initiatives within the unit. ## Key Relationships - Direct Manager Director/Senior Manager - HR Business Partner ## Key Relationships - Direct Reports N/A ## Key Relationships - Internal Stakeholders Related COEs, other Divisions ## Key Relationships - External Stakeholders Partners or Vendors providing HR services ## Success Profile - Qualification and Experiences Domain Expertise  - Bachelor's degree in Human Resources, Business Administration, or a related field.   - HR certification (e.g., PHR, SHRM-CP) is a plus.   - 8+ years of HR experience, preferably in a Business Partner or generalist role.   - Strong understanding of HR principles, practices, and employment laws.   - Excellent communication, interpersonal, and relationship-building skills.   - Ability to work effectively in a fast-paced environment and manage multiple priorities.   - Proficiency in HRIS and Microsoft Office applications.  - Deep knowledge of the local & regional recruitment market; with good understanding of skills and capabilities required for a range of roles across corporate functions, technology, digital, etc. - Proven track record of hitting hiring goals and forming positive relationships with hiring divisions - Experience in using various recruitment tools and effective hiring processes to drive successful outcome