Director, IT Quality Engineering

## Job Purpose The Job Holder: - Establish enterprise quality assurance program with clearly defined QA process/procedures - Establish proactive and reactive quality controls (monitor, report và audit) to ensure high quality, first-time-right, and process compliant. Provide analysis on collected QA data to provide insights for all to improve. - Establish comprehensive testing standards, practices, and techniques. Establish rules, guidelines Administer/manage test environments and access policies. - Gather, evaluate, and analyze business needs for assigned project work to advise and produce end-to-end detail test plan and test cases. - Establish and operate the product/system quality control through the evaluation, review, quality monitoring according to the processes, guidelines, standards and quality criteria issued by Quality Engineering. - Establish proactive and reactive quality control measures (monitoring, reporting and evaluating) to ensure high quality, first-time implementation and process compliance. Provide detailed information and analysis of the collected Quality Control data for all projects and employees to improve. - Perform quality measurement, evaluation and analysis through quality metrics to make quality improvements, processes, guidelines,... - Participate in the development/improvement of quality processes, guidelines, standards and indicators - Establish comprehensive testing standards, practices, and techniques. Administer/manage test environments and user access. - Gather, evaluate, and analyze business needs for assigned project work to advise and produce end-to-end detail test plan and test cases. ## Deploy the work - QA process/procedure - Proactive and reactive quality controls (monitor, report và audit), QA data - Apply QA best standard, practice, method and tool (example: ISO, Lean Six Sigma). - Controlling the application of quality processes, guidelines, standards and targets at all stages of the product life cycle. - Control product quality in accordance with requirements, standards and quality norms. - Monitor, evaluate, participate in the investigation of the cause of errors and incidents to find out the relationship, deficiencies in the quality assurance/control and testing activities, thereby drawing lessons from building a library of lessons learned, improving processes/instructions/quality indicators; applied in training and quality control - Apply best Quality Control practices, methods and tools. - Test standard, practices, and techniques for all kind of test (Functional and non-functional) - Administer/manage test environments and user access. - Test strategy, test design, test plan, test scenario/case, test report - Increase automation test ratio - Participate in the development/improvement of quality processes, guidelines, standards and indicators ## Risk management and compliance - Define solution and metric to monitor, report và audit shortcomings/ missing/ gap/ not compliant in the IT process/ procedures or IT activity could risk or impact quality of product/service. - Monitor, report và audit shortcomings/ missing/ gap/ not compliant in the IT process/ procedures or IT activity could risk or impact quality of product/service - Manage bugs according to software testing process. Coordinate with related departments to fix/re-test errors. - Monitor post go-live issues and compare with test result to prevent risk of un-cover test or low performance. - Perform work in accordance with policies, regulations, processes, guidelines, designs and service quality commitments (SLAs); Use and update the standard set of Test Case Library (Master Test Case Library) - Deploy and maximize testing tools and management tools; Automate the testing process to increase test productivity and efficiency. ## PEOPLE MANAGEMENT - Oversee human resources planning and execution (headcount & costs) of their function/ sub- function - Attract, onboard and retain the right talents for a high- performing team - Establish and communicate sub- function/ function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line - Manage sub- function/ function performance & provide feedback regularly (following the annual performance management cycle) - Define team’s capability requirements and enable team member’s professional and personal development through capability assessment, training, coaching & feedback, mentoring, etc. - Motivate and recognize team members’ contributions towards the team’s shared goals - Responsible for developing talents within the function/ sub- function - Act as a role model and promote corporate culture at function/ sub- function level - Understand & communicate relevant HR offerings to team members. ## Success Profile - Qualification and Experiences Qualifications: - University graduate or higher majoring in information technology, computing, telecommunications, finance or banking - Foreign language: English/ according to TCB's regulations in each period Work Experience: - 8 -10 years of experience in managing a team that conducts software testing assessments in financial/services/telecommunications organizations. The experience includes the following aspects: - Strong professional knowledge of technology systems in the bank. - Having solid testing professional knowledge as ISTQB (International Testing Certificate is preferred) or equivalent knowleadge and experience. - Knowledge of at least 1 programming language and SQL Server database. - Having understanding, knowledge in working with quality standards such as TCVN, ISO, Lean Six Sigma,... - Experience in information technology and banking - Experience in software testing