Deputy Branch Manager (40000888)

## Job Purpose - The job holder responsible for support the Branch Manager/ Province Manager in managing all operations of the unit to ensure the successful completion of the business plan and building the foundation at the branch. ## Key Accountabilities (1) 1. Manage sales and business metrics - Implement business activities at the unit according to the operational orientation of the Business Division and Techcombank from time to time. - Implement the assignment of targets, coordinate, support, mentor, supervise and evaluate the implementation of the plan of staff at the branch. - Implement / maintain and control / regularly / periodically evaluate business activities / services at the unit. - Ensure continuity/consistency when deploying banking services. Daily activities: - Ensure the quality and efficiency of sales activities at the unit - Guide the sales team at the unit - Approve and sign credits within jurisdiction - Approve financial expenditures within the scope of authority - Coordinating with other sales units and CSA Division to ensure effective sales activities and quality customer service. - Perform other related tasks at the request of the Branch Manager from time to time. ## Key Accountabilities (2) 2. Risk management and compliance - Implement synchronously the risk management and compliance work at the branch - Ensure that the unit's activities comply with internal policies, regulations, procedures, guidelines, etc. and service quality commitments (SLAs). - Ensure staff at the unit fully implement the steps according to the bank's loan control regulations. - Strictly control problem debt situation and handle problem debt at the unit. - Organize and implement regular debt reminders/debt recovery at the unit. - Contributing ideas and sharing experiences on new methods to improve problem debt at the unit to the Unit Director. 3. Service quality management - Ensure service quality commitment (SLAs) for customers. - Training / Coaching / Supervising staff at the unit to strictly comply with the provisions of the Bank's service quality standards. - Regularly check and monitor service quality at special working positions, positions directly in contact with customers in the unit. - Plan periodically to directly contact and interview customers to receive opinions and build/enhance service quality at the unit. 4. Debt quality management Responsible for managing debt quality and debt portfolio at the unit (including but not limited to: debt rescheduling, debt structuring). ## Key Accountabilities (3) PEOPLE MANAGEMENT - Attract, onboard and retain the right talents for a high- performing team - Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members - Manage team performance & provide feedback regularly (following the annual performance management cycle); - Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc. - Motivate and recognize team members’ contributions towards the team’s shared goals - Responsible for developing talents within the team - Act as a role model and promote corporate culture at sub- function level - Understand & communicate relevant HR offerings to team members. ## Key Relationships - Direct Manager Province Senior Manager/ Regional Director ## Key Relationships - Direct Reports The employees of Branch ## Key Relationships - Internal Stakeholders Teams inside and outside RBG ## Key Relationships - External Stakeholders Customers, partnerships, associations, state management agencies ... ## Success Profile - Qualification and Experiences Domain Expertise - At least 06 years of experience in Banking and related fields, of which at least 02 years in the position of Manager of SME/PFS/ Customer Service/Priority (or equivalent) or more. Qualifications - Graduated from University majoring: Banking and Finance; Foreign Trade; Economics or related fields - English proficiency: According to the Bank's policy in the each period