Advisor, Operational Service Quality Improvement (40001394)

## Job Purpose 'The person holding the position is responsible for: - Be the focal point for consulting, proposing and coordinating with related units on process optimization, forms, and operating methods. - Support to improve design capacity for employees in the Process design and management department ## Key Accountabilities 1. Improve operating process: - Be the focal document contact point for operating procedures. - Deep understanding on the business of core products: credit processing, payment, trade finance, cards... to identify areas for improvement in processes/forms/systems - Ability to proactively identify operational risks of existing processes, evaluate and make recommendations, process improvements to prevent and minimize the risk/ damage. - Advise and guide end users on how to use the newly improved processes, systems and documents - Coordinate with other functional units to re design processes and implement system according to the approved design, timeline. - Monitor, measure and evaluate the implementation of technology and process improvement activities post go live. - Periodically review and improve the operating procedures - Consult, advise the BOD on the organization and implementation of operational process improvements (for eg: AI application, automation system,...) - Design and provide training programs and sessions to share knowledge, tools as well as new trending technology to improve the design capability of team members. 2. Risk management and compliance: - Ensure process improvement and technology application comply with the bank and law's regulation 3. Perform other related tasks at the request of the BOM ## Success Profile - Qualification and Experiences Qualifications:  -Graduate from university of majoring in Finance/ Banking, Economic, Bussiness Administration, Technology - Have certificate in Lean Six Sigma, Agile/Waterfall Project Management in advance Experience: - At least 15 years of experience in process design and project management - Experience in programs/projects to improve customer experience and operational efficiency - Knowledge of quality management models and process improvement methods - Preferrable Knowledge of core banking products: credit, card services, payment and trade finance... Language: Fluent English (TOEIC 700 minimum)