[DISTRICT 7] INBOUND KOREAN SPEAKING

• Handle inbound calls from Vietnamese and Korean customers and provide accurate, professional and timely support.

• Understand customer needs, identify issues and provide appropriate solutions in accordance with Bank's policies and procedures.

• Verify and update customer information accurately after each interaction.

• Handle customer inquiries, requests, complaints and perform outbound follow-up tasks when requiried to ensure customer satisfaction.

• Escalate complex cases promptly to Team Leader/Manager for appropriate handling instructions.

• Maintain accurate interaction records and ensure proper follow-up on outstanding cases.

• Support other operational activities or ad-hoc tasks as assigned by the Team Leader/Manager.